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Online store:  Mon-Sun  10:00-19:00
Contact us: +7 (499) 397 74 40

Exchange and Return

If products ordered in our online store did not suit you in color, size or style, we will be happy to exchange it or refund your money.

Rejection of products is possible at any time before they are received, or when a courier has delivered the package.

Upon receipt and payment, the buyer has the right to return the products of appropriate quality within 14 days, not counting the day of purchase, if specified products were not in use, its marketability and consumer properties are retained, and there is a trade or cash check.

EXCHANGE 

If you want to exchange the purchased products, please contact us at +7 499 397 74 40 or send us an email to e-shop@fivekids.ru stating your order number, product identification number, size of things you would like to exchange and cause of exchange. Our staff will contact you and arrange exchange in a way convenient for you.

RETURN 

To return purchased goods please fill in the electronic return application form and send it to shop@fivekids.ru. Our employee will contact you to arrange return of purchased products.

RETURN POLICY:

– Exchange of products of good quality is possible if its market conditions, consumer properties (there are no traces of exploitation and wear, the package is undamaged and there are original tags), as well as a document confirming the fact and terms of purchase of this product.

– Returns based on the completed application and the sales receipt, confirming the fact and conditions of purchase.

– In case of incorrect configuration of the order or defects, we will pay the cost of return shipment.

– Inadequate quality product means a product is defective and cannot enforce its functional qualities.

– Goods with defect / incorrect configuration must be returned to us in complete package, with original labels and in their original packaging.

– In case good quality products are returned, delivery costs are paid by the buyer.

– Certain categories of goods are not for return and exchange, according to the decree of the Government of RF on January 19, 1998 №55, including:

• Personal hygiene items (toothbrushes, combs, barrettes, hair curlers, wigs, hairpieces and other similar products);

• perfumery and beauty products;

• garments and knitwear goods (garments and knitwear underwear products, hosiery products);

• Non-recurrent publications (books, brochures, albums, maps and music sheets, sheet arts publications, calendars, booklets, editions, reproduced on the technical media storages).

If you have any return questions, please e-mail us at: e-shop@fivekids.ru or call us at +7 499 397 74 40

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